The Basics of Voice APIs

Empowering Modern Applications: The Strategic Importance of Voice APIs

Application Programming Interfaces (APIs) are essential when you want software and data in one system to communicate with software and data of another system. They play a vital role in how information is exchanged in digital economies. With APIs, developers can create modern apps by assembling them like building blocks. Not to mention, they also enable communications between different applications and allow the combination of cloud services.

Consequently, APIs are some of the most valuable IT assets for the modern enterprise. More than 90% of developers use APIs, and 97% of enterprise leaders agree APIs are essential for survival.

What Is a Voice API?

A Voice API is an application programming interface (API) that enables applications to interact with users by phone. This technology allows users to perform tasks, access information, and control things through phone calls. Essentially, a Voice API acts as the bridge between software and the company that provides communications features. It gives developers access to a communications infrastructure necessary to initiate incoming and outgoing calls from their own software.

Common Use Cases for Voice APIs

Businesses are implementing Voice APIs across many industries, including healthcare, retail, banking, travel, hospitality, education, and government. Some of the most common use cases for this technology include:

  • Customer support automation – provide automated customer service by handling simple queries without involving humans
  • Voice search functionality – let users find products or services easily using voice commands
  • Security verification – let users verify themselves via 2FA (two-factor authentication)

Top Benefits of Voice APIs

Voice APIs offer organizations several important benefits, some of which include the following:

  • Improved customer experience – enable communications features within an app so customers have the ability to make and receive phone calls
  • Faster development cycles – build new applications faster using pre-built components rather than starting from scratch
  • Reduced costs – decrease development and maintenance costs by leveraging pre-built components

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